The payment route determines who processes a refund. This policy explains the baseline public approach and does not limit any mandatory rights that apply under law or a signed customer agreement.
For eligible ABEIF subscriptions or digital purchases processed through Paddle, Paddle acts as Merchant of Record for the transaction. Refund, withdrawal and payment-dispute requests should be submitted through the transaction or subscription management links provided by Paddle or through Paddle buyer support. Paddle processes approved refunds back through the applicable payment method, subject to Paddle buyer terms, refund rules and mandatory law.
Enterprise, Group, custom or other purchases invoiced directly by ABEIF Technologies Ltd and paid by bank transfer are not Paddle transactions. Refund and cancellation treatment for those purchases is governed by the applicable quote, order, invoice, signed agreement and mandatory law. Customers should contact the ABEIF legal or commercial channel for review.
Cancelling a subscription prevents future billing in accordance with the applicable plan, payment route or signed agreement. Cancellation does not automatically create a refund for a completed billing period or previously delivered service unless required by law or expressly provided by the applicable commercial terms.
If a purchased service is materially unavailable, not as described or otherwise subject to a legal remedy, customers should contact ABEIF Support promptly so the service record and payment route can be reviewed. Nothing in this policy removes non-waivable statutory rights.
For Paddle-processed purchases, use Paddle buyer support or the management links provided with the transaction. For direct ABEIF invoices or questions about which route applies, contact the ABEIF legal channel.
